Purpose

These general conditions for the services offered on the nightowl.lu website apply to relations between the company Nightowl S.àr.l.-s. and its users. Nightowl S.àr.l.-s is headquartered at number 8 rue de Beggen L-1220 Luxembourg, EUROPE By users we can define either the users of the website, or the customers who have purchased one or more services, or the third-party providers who can offer one or more services on the reservation platform. These general conditions apply to all the services offered online by the site. The website www.nightowl.lu is the exclusive property of Nightowl S.àr.l.-s, no part of the site may be downloaded, reproduced, used or sold without the prior written consent of Nightowl. Nightowl reserves the right to interrupt access to its website for technical or other reasons, without liability being incurred.

Intellectual property

All elements of the nightowl.lu website are subject to the provisions of the Intellectual Property Code. All intellectual property rights as well as All elements of the nightowl.lu website such as the database, the graphic charter, logos, photos, images and texts belonging to Nightowl S; àr.l.-s. or to a third party service provider, are subject to the provisions of the Intellectual Property Code. The website www.nightowl.lu is the exclusive property of Nightowl S.àr.l.-s, no part of the site may be downloaded, reproduced, used or sold without the prior written consent of Nightowl. Any reproduction or counterfeiting will engage the civil and criminal liability of the counterfeiter.

Protection of personal data

Any service or / and contract concluded between the client and the organizer (Nightowl / third-party service provider) may involve the collection by the organizer from the client of personal data whose processing is necessary for the performance of the contract. Any communication of personal data is carried out in accordance with European Union law (Regulation No. 679/2016 / EU of April 27, 2016 on the protection of individuals with regard to the processing of personal data. and the free movement of data) as well as Luxembourg law.

General conditions of sale

Nightowl S.àr.l.-s. with its nightowl.lu booking platform, offers various products offered by the Nightowl organizer as an organizer of services or third-party providers. These services include guided tours, leisure and tourist activities and events.

Booking conditions

All these activities are subject to reservation conditions using the reservation platform, all reservations are made electronically. The purchase of a ticket on site before the event is not possible for insurance and liability reasons involving the organizer. Reservations are made within the limits of available places / tickets. The customer must comply with the conditions of participation when purchasing tickets. The client must be a responsible and adult person, he agrees to respect the instructions of the guide. Children and minors under 18 must be accompanied by a legal and responsible attendant. When purchasing tickets, the customer agrees to comply with the general conditions displayed on the website www.nightowl.lu as well as the instructions given by the guide or the organizer during the course of the activity.

Conditions of participation

The conditions of participation are indicated on the website, including the number of participants, minimum age of participants and recommendations from the organizer. Each participant agrees to respect the laws in force, such as the highway code and civil liability, each is responsible for his own person, adult chaperones are responsible for the children they are accompanying. The right to participate in the activity expires at the end of the registration process, customers are requested to come 15 minutes before the start of the activity, a delay of 5 minutes after the start of the activity is tolerated if the registration has not yet been closed by the guide or the organizer. The Nightowl guides and its third-party providers reserve the right to request an identity document during check-in and / or a document justifying the reduced price and are authorized to refuse those who cannot present an identity document or proof giving entitled to a reduced price. Failure to comply with the conditions for participation and reservation will result in the cancellation of participation as well as the non-refund of the ticket. Any reservation implies acceptance of and compliance with the general conditions posted on the website www.nightowl.lu

Cancellation, withdrawal and refund

Any reservation of an unused ticket will result in its cancellation and will not be refunded. In the event of loss or theft of the ticket, the reservation is canceled and non-refundable, unless the customer can prove the purchase and his identity on site when registering at the start of the activity. Nightowl and its service providers reserve the right to cancel or postpone its activities for technical or meteorological reasons, in this case the customer will be notified as soon as possible by email, if he will not be able to participate in the postponed activity. , it will be refunded in full. The customer can retract the purchase of the tickets, without reason 72 hours before the guided tour / event takes place. The refund will be made in full. Any late cancellation (less than 72 hours) will not be refunded. Failure to comply with the conditions for participation and reservation will result in the cancellation of participation as well as the non-refund of the ticket.

Exclusion rights by the organizer

Nightowl and its third party providers reserve the right to exclude a customer with a valid ticket during the activity in certain cases: - non-compliance with the general and safety instructions of the guide / organizer - any voluntary behavior that disturbs the smooth running of the activity - sign (s) of drunkenness endangering oneself or the whole group - behavior inappropriate to morality or / and aggressive - inappropriate behavior endangering others - voluntary departure of the group without warning the guide / organizer In the cases listed above the customer also loses his right to get a refund.

Recommendations for guided tours

Nightowl and its third party providers recommend that their customers wear suitable clothing and footwear for the guided tours. Most of the guided tours are not suitable for people with mobility problems, this recommendation is normally displayed in the details of the activity in question on our website www.nightowl.lu The organizer or guide reserves the right to exclude a person for health reasons when registering participants at the start of the activity. This will be reimbursed in full with his / her accompanying person.

Liability binding the organizer

Nightowl and its third party providers are responsible for the organization of the event. Nightowl accepts responsibility for its guides who are trained by Nightowl as an organizer. Third-party providers engage their own responsibility during the conduct of the activity. However, the organizer cannot be held liable for any damage caused to a customer during the activity by a third party, and conversely for any damage caused to a third party by a customer during the activity. The organizer cannot be held responsible for any material damage to property belonging to a customer during the activity. (clothes, shoes, laptop, etc.) The organizer declines all responsibility in the event of loss or theft of property belonging to one of the participants during the course of the activity.

Competent court and applicable law

In the event of a dispute, the courts of Luxembourg will have exclusive jurisdiction to resolve any dispute arising from the contractual relations established between Nightowl S.àr.l. and the client. Luxembourg law is applicable to contracts concluded on the booking platform www.nightowl.lu